Updated: October 14, 2020
If you are registered for a TourMagination tour in 2020, we want you to know we are committed to informing you about the status of tours as soon as we have the information we need to make those decisions. YOU WILL RECEIVE A PERSONAL EMAIL IF YOUR TOUR IS POSTPONED. We understand that waiting for a decision can be frustrating. We share your frustration; however, we are learning that the best approach in this crisis is to wait and see.
Any regular cancellation policies are not in force during a pandemic – not with suppliers, hotels, cruise lines, airlines or travel agents. It is a domino effect. What is being offered almost everywhere are credits and vouchers. The length of this pandemic and the hold it has on global travel, will determine the circumstances of reimbursement or transfer of funds. We are committed to doing the very best for our clients as this difficult situation unfolds.
INSURANCE CLAIMS
Some TourMagination travellers have tried to make refund claims to CSA insurance, but were denied. We have a few clients who have insurance policies that are honouring claims for “cancel for any reason’” or “we decline the credit/voucher provided by our travel agent”. They are submitting claims. Perhaps your insurance company will also honour these options. If you are successful with a claim, please send us a note so we can keep in touch with what’s happening.
INSURANCE FOR FUTURE TOURS
To update your previously purchased insurance policy to cover a new tour, please follow the instructions below:
Manulife Travel Insurance*
To re-date your Manulife policy to cover your new tour, please contact TourMagination with all information including your original policy number, new dates of your flights, flight fares, and all other prepaid and non-refundable costs outside your tour fare if you are travelling independently pre or post tour.
CSA Travel Insurance*
For current policies that need to be modified, and if you know your new travel dates, please contact TourMagination if your request is made prior to your original departure date.
If you don’t know your new travel dates and if your request is made prior to your original departure date, please submit a voucher request to https://www.generalitravelinsurance.com/customer/voucher-and-refund.html.
When you receive a voucher for a future travel date, please follow the instructions provided by CSA. If your request is made after the original departure date please submit your request to the exceptions team at exceptions@csatravelprotection.com. Please indicate your new travel dates and include all prepaid and non-refundable costs outside your tour fare if you are travelling independently pre or post-tour.
For more information on CSA/ Generali policies and how they protect you in the situation that you become sick while you are travelling, you can read more here.
If I am diagnosed with COVID-19, how can travel insurance help?
If you, a family member or a travelling companion are diagnosed with COVID-19 before or during your trip and meet the requirements for coverage due to sickness, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation, in addition to our 24-Hour Emergency Assistance services.
For your safety and the safety of others, travellers who believe they may have contracted the virus should call our 24/7 Emergency Assistance team who will coordinate local treatment on your behalf.
*Free Look Option, Available for both Manulife and CSA: If you are not satisfied with your insurance coverage for any reason, you can cancel your policy within 10 days of purchase and get a full refund.
