COVID-19 Update – Insurance


Some travel insurance policies provide coverage that may pay for costs that consumers cannot recover when trips are cancelled.  In the past, travel service providers usually provided consumers with refunds where the service provider was unable to provide service.  Over the past month, many service providers have changed this practice and are now offering vouchers or credits that consumers can use for future travel.

The Canadian Transportation Agency updated its endorsement of the use of vouchers or credits as an appropriate approach as long as these vouchers or credits do not expire in an unreasonably short period of time.

Travel insurers are advising policyholders that if you have been offered this type of full credit, or voucher for future use by an airline, train or other travel provider, in many instances, under the terms of your insurance policy you will not be considered to have suffered an insurable loss.



We are committed to helping our customers during this difficult time. If you purchased a Generali travel insurance or CSA Travel Protection plan, you may be eligible for a travel insurance policy voucher. If you are eligible for a voucher, you will receive a voucher number within 10 business days of submitting your request. This voucher number can be used to apply to your travel insurance plan for a future trip booked on or before December 31, 2020.

Voucher eligibility:

  • Original trip departure date is between January 29, 2020 – June 30, 2020
  • Travel has not already taken place
  • A claim hasn’t already been filed against the policy

FOLLOW THIS LINK to apply for a travel insurance policy voucher.


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