Coronavirus FAQs

When you’re ready to travel again, TourMagination is here to support you.

 

Q: Where can I find the latest travel restrictions related to my tours?

ENTER YOUR TOUR DESTINATION into this tool powered by Sherpa to find out up-to-date information about travel requirements, from visas to vaccinations for the countries you’re visiting.

 

Q: What is happening with upcoming TourMagination group tours? 

We’re continuing to work closely with our partner suppliers, including our hotel and ground transportation providers, to prepare for offering tours again. This includes the increased health and safety measures we’ve put in place on all of our tours as part of our new Travel with Peace of Mind policy.

We suspended group travel from March 2020 to December 2021. We are looking forward to our 2022 travel experiences.

The safety and security of our travellers, along with that of our tour leaders, in-country guides and partners, is our top priority. We are implementing preventive measures to continue to protect our travel community at this time. We will re-evaluate all of our tours going forward, doing our best to find ways to operate them. Please know how eager we are to be able to share our big, beautiful world again.

If you have already paid a deposit or partial/full payment for a 2020 tour this amount is a credit and transferable to another tour. For those who are re-registering for the same tour but at a later date, we will endeavour to keep the fare as comparable to the 2020 fare as possible. Or, if you decide to register for a different TourMagination tour instead, we’re here to help with that, too. RE-REGISTER FOR A CANCELLED 2020 TOUR or REREGISTER FOR A CANCELLED 2021 TOUR.

If you’re excited to travel in the future but aren’t quite sure when you’ll be able to go or which tour interests you, we’ll provide you with a travel credit to apply to another one of our tours departing within the next 3 years. If there is extra credit on your account due to a less expensive tour or cruise, you can use this credit for pre and post-tour hotel accommodation, airport transfers, and other activities connected to a TM tour. You can also transfer it to a deposit for another future tour.

 

Q: Is my travel credit transferable?

Yes, travel credits are transferable; however, they do expire 3 years after your original departure date. For example, if you were issued a travel credit for a trip scheduled to depart on August 15, 2021, you can use it on trips departing until August 15, 2024. If there are extraordinary circumstances that prevent you from travelling in this allotted time we will be sensitive to your situation.

 

Q: What are your safety protocols for TourMagination tours? 

For the safety of all our travellers, tour leaders, in-country guides and suppliers, we will be following the guidelines set out by the World Health Organization and the various country governments we will be visiting. As of November 2021, both the Canadian and American governments require people travelling internationally to be fully vaccinated. READ more about requirements from your respective government.

In light of current American and Canadian government travel requirements, TourMagination will only be welcoming fully vaccinated travellers on our tours. Travellers impacted by this decision should contact us to discuss rescheduling their tour.

In addition to complying with government regulations, TourMagination is adopting the following protocols: 

For Our Travellers:

Here are some of the measures we are taking to protect our travellers on TourMagination group tours.

Pre-Tour

Prior to your tour, you will be required to complete an online Health and Contact Tracing Questionnaire. You will be asked to upload proof of vaccination and complete this form within7 days prior to departure. Please note: Travelling will be denied without completing this form prior to your departure.

During Travel 

Before boarding a private coach, TM travellers are asked to sanitize their hands. During the coach ride, travellers must keep their masks on and sit in small groups, physically distanced from other travellers whenever possible.  We strongly recommend packing medical grade and/or N95/KN95 masks for extra protection. 

At Tourist Sites
While inside at tourist sites or outside when physical distancing is not possible, travellers must wear masks. 

During Meals
Travellers will wear masks entering and exiting restaurants. Indoors, travellers will sit in small groups at meals. 

Monitor Your Health
Travellers are asked to keep a close eye on how they’re feeling and report any new symptoms to their Tour Leader so we can make sure they get the help they need. If anyone should become ill while traveling with us, we’ll ask them to isolate until they can be seen by a medical professional, as high quality local medical services are always nearby.

For Our Tour Leaders: 

Fully Vaccinated

We will ensure that TourMagination Tour Leaders and Tour Operators are fully vaccinated. Like travellers, tour leaders will be required to complete an online Health and Contact Tracing Questionnaire. They will be asked to upload proof of vaccination and complete this form within 7 days prior to departure. 

During Travel
Tour leaders will respect the same guidelines as travellers including sanitizing their hands and wearing a mask while on a coach. Tour leaders may remove their masks when making announcements or sharing information about sites as long as they are physically distanced. Leaders will ensure travellers are respecting physical distancing, wearing masks, and sanitizing guidelines. 

At Tourist Sites
Tour leaders may remove their mask while outdoors and physically distanced to inform travellers about a site. For indoor sites, travellers will be provided with headsets so they can hear the tour leaders’ commentary. 

Tour Operators, Coach Companies, and Other Suppliers

TourMagination will be checking in with tour operators, coach companies, hotels and other suppliers to ensure that appropriate COVID-19 protocols are in place before our tour groups access their services. 

We will review the following with suppliers:

  • Sanitization practices
  • Physical distancing protocols
  • Mask requirements 
  • Air quality measures
  • And other safety protocols. 

 

Please note: As new information becomes available, TourMagination’s Health and Safety protocols will be updated. Further details will be provided electronically in your travel documents before you depart. 

 

READ our Travel with Peace of Mind Policy for more COVID-19 protocols on tours.

Please contact us if you have any other questions.

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