If you have more than £10 pay as you go credit or a valid season ticket on your Oyster card you can't get a refund at the ticket machine and have to request a refund by post. You can see the refunded amount due on the screen before finalising your … VISITOR OYSTER CARD. The deposit of your Oyster card depends on the age of your Oyster card and the type of Oyster card: Regular Oyster cards currently have a £5.00 deposit. You can also get a refund at most Visitor Centres. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. Note: no refunds at the North Terminal or the Visitor Centre (probably not going to make anyone very pleased) this from home. Unused credit on your Visitor Oyster card. In other words, if you have just less than £10 on a regular Oyster your refund at the ticket machine would be just less than £15 and the card would then never work again. 0 14 Pier Walk and got to the point where I was entering my info, and I figured there was an issue because it had street number, street, county, but no "State" or "Country" and figured that's where I was going to have a problem so I stopped. Refunds at Tube station ticket machines. Send your card and a covering letter explaining why you are returning it to: TfL Customer Services 14 Pier Walk 4th Floor London. To activate an Oyster card a user must first pay a £5 deposit (it's a £3 deposit for a 'visitor' Oyster card used by tourists) before topping it up to pay for fares in and around the capital. 106 0 obj <> endobj If your children are 11 years old or older, you will need to buy a Visitor Oyster card, Oyster card or Travelcard ticket for each child. Make the most of your visit You only need to show your Visitor Oyster card to benefit from Unlike Visitor Oyster cards, this option can also be loaded with multi-day travel cards … To get a refund on any unused credit, you can: 1. This is great for those of you feel stressed out about the idea of buying an Oyster Card while in London, and therefore would prefer to just have it sorted prior to arrival. England. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. Given this policy, it may be more cost effective for some visitors to obtain their refund at their London departure station and pay cash for a train ticket, depending on the amount of the unused cash balance on the Oyster Card,. If you'd like to cancel your Visitor Oyster card before you've used it, you can ask for a refund by emailing email@example.com. Visitor Oyster cards you pay an activation fee (£5 in 2020) which is non-refundable. Older cards might have a lower deposit. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. The second is a visitor Oyster. Take your card to a Visitor Centre 2. Request an Oyster Card Refund at Tube Stations. is registered in England under no. Please note that if you only have pay as you go credit on your Oyster card and get a refund, you won't be able to use your Oyster card again. Touch Oyster card on the yellow reader2. The £5.00 cost of the card is not refundable. No point in getting a Visitor Oyster card. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. Oyster & Visitor Oyster card differences - key facts. (Bear in mind your Oyster card will be stopped when you request a refund of the deposit, and you won't be able to use it again.) On the right press "Pay as you go refund"3. Your card will not be returned to you if you send it by post. newsagent). Note that there is a specific option for a Visitor Oyster card. In case you have any deposit or less than ₤10 of your pay-as-you-go credit on your Oyster card, you can get a refund at any tube station. When you return the card at Kings Cross allow 15 minutes, in case there are lots of people doing the same as you. If you’re travelling with children aged 11-15, you need to get the Visitor Oyster card and when you arrive in London, you can add a Young Visitor discount to your Visitor Oyster card. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. The credit on the Visitor Oyster card never expires. The first is the regular blue Oyster card, purchased mainly from a ticket machine, visitor centre, or Oyster ticket shop (e.g. You will pay a £5 deposit when buying this type of Oyster card. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. The visitor card is specifically designed for tourists. 147 0 obj <>stream The refund will be in cash. A cheque will be sent to you in GBP (£) for the unused amount. Your card will not be returned to you if you send it by post. Press "Confirm"4. endstream endobj 107 0 obj <. ... the Visitor Oyster card can also be used on the Emirates Airline and Thames Clipper river services. The reason I started this thread is because of the confusion caused by the sign that they put up at Euston underground station saying that "proof of residence is required" to get a refund, and also the confusion caused by the email I received from TFL when I queried this which says you can only get a refund by posting the Oyster card to them. Given this policy, it may be more cost effective for some visitors to obtain their refund at their London departure station and pay cash for a train ticket, depending on the amount of the unused cash balance on the Oyster Card,. If a card runs out of credit, it is easy to top it up at any Tube, DLR, London Overground, TfL Rail and most National Rail stations, Oyster Ticket Stops and Visitor Centres. As your Visitor Oyster card never expires, we recommend that you keep your card for future return visits to London, or lend it to family and friends to use when they come to London. You can see the refunded amount due on the screen before finalising your request. h�b```�ֳ ��ea�x�ѐ�a����E30*3�3���b�iõC6�����T5l0p|j�=hy0�����0H9� �fl Rl�"o � �R We can refund up to £50 back to your Oyster card as pay as you go credit; Web account credit. Send your card and a covering letter explaining why you are returning it to: TfL Customer Services Oyster card types. You can get a Young Adult discount (half adult rate) added to a Visitor Oyster card or Oyster card at Heathrow Airport Terminals stations, zone 1 Tube stations and TfL Visitor and Travel Information Centres . On a Visitor Oyster, the refund would be just less than £10 even though you paid the same extra £5. Here is the reply from TFL. While the visitor card costs £3 versus the £5 deposit for the regular card, the regular card's deposit is refundable. You also cannot register Visitor Cards onto the Oyster Card app. The reason I started this thread is because of the confusion caused by the sign that they put up at Euston underground station saying that "proof of residence is required" to get a refund, and also the confusion caused by the email I received from TFL when I queried this which says you can only get a refund by posting the Oyster card to them. Visitor Oyster Card – Credit, Top Up & Refund. A cheque will be sent to you in GBP (£) for the unused amount. London & Partners is the official promotional agency for London. Contactless Payment Card We can give you a web account credit which you can use when you next top up or buy a Travelcard using your Oyster online account" An "0343" number from overseas might also eat into any net refund. You can also get a refund at a Visitor Centre (except Gatwick). SE10 0ES England. I started down the process last night online, successfully entered the card number, last use, etc. Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster, a common misconception. Make sure you no longer need it before you request a refund. How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? The visitor Oyster card has a £3.00 deposit. endstream endobj startxref This is the same as a normal Oyster, but you pay a small fee (£3) to buy it instead of a deposit (£5) on a regular Oyster. The value of your dormant TfL Oyster card is made up of two parts: The balance and the deposit.. %%EOF For long-term visitors, a regular Oyster card could be the more cost-effective option. Here is the reply from TFL. Once you request the refund, your Visitor Oyster card cannot be used anymore. Visitor Oyster Cards are available for adults. Post your card to Transport for London . It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. Here's how: Online. Oyster & Visitor Oyster card differences - the key facts. These cards can only be purchased upon arrival, from Oyster Ticket Shops, Visitor Centers and most London Tube and rail stations. 7493460. Note: no refunds at the North Terminal or the Visitor Centre (probably not going to make anyone very pleased) We promote London and attract businesses, events, congresses, students and visitors to the capital. If you no longer need an Oyster card, you can get a refund of both the deposit and any remaining pay-as-you-go credit. Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster, a common misconception. %PDF-1.5 %���� Visitor Oyster Card. For Visitor Oyster cards you pay an activation fee (£5 in 2020) which is non-refundable. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need … There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. You can easily pick up a regular card at the tube station at Heathrow. You can do this at most Tube stations, visitor centres and the Victoria National Rail station ticket office. I recommend all visitors simply get an Oyster Card when they arrive in London and save yourself the excess money. The Visitor Oyster Card can be purchased in advance and mailed to you anywhere in the world. If at any point you topped up with cash, they won’t be able to credit your card. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. You can get a refund of up to £10 pay as you go credit at most Tube station ticket machines. If you, your friends, or your family are not able to visit London again, you can receive a refund on your Visitor Oyster card credit. How do I claim a refund for my Visitor Oyster card credit by post? They cost £5 (refundable at the end of your trip) and can be loaded with any amount of pay-as-you-go credit. To get a refund on any unused credit on your card, take it to a Tube station or post it to the address below. Standard Card; Visitor Card ; Standard Oyster Card. Find out how to get a refund for the credit on your Visitor Oyster card or Oyster card once you leave London (and don't plan to return!). What to do when you want Oyster card refund?1. There are two main types of Adult oyster cards. Refunds are paid back in cash dispensed from the ticket machine. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. h�bbd``b`�$����@��Hl%���7��0��"�@�@�;Hp>iS�AbQ@�d��&F��@#]����� #�I To do so, you should: Touch the yellow card reader with your Oyster card; Choose Oyster refund; Follow the instructions; The machine will dispense your refund in cash Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from home. This is the same as a normal Oyster, but you pay a small fee (£3) to buy it instead of a deposit (£5) on a regular Oyster. Your Visitor Oyster card will be cancelled when we process this refund. You can get the standard Oyster card at any Underground station, at the airport, and at some newsstands throughout the city. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. 124 0 obj <>/Filter/FlateDecode/ID[<3E84893BC2EA594C977068F123596EA6><13FD1F6409A50C479BC23735720BBEE3>]/Index[106 42]/Info 105 0 R/Length 92/Prev 71370/Root 107 0 R/Size 148/Type/XRef/W[1 2 1]>>stream If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. Children aged 11-15 can also use a Visitor Oyster Card and will benefit of the Young Visitor discount, which can be added by a member of the staff at most Tube stations and can offer 11-15 year old children pay as you go rate for up to 14 days. Official online shop for Oyster card. A refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine however the card will be cancelled and you won’t be able to use it again for future travel. Use a Tube station ticket machine for balances up to £10 3. 4th Floor The standard card is what locals in London use when travelling on public transportation. They are the "regular" blue Oyster cards, not Visitor Cards. London SE10 0ES To apply online, log on to your Oyster account (or sign up free). You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. An Oyster Card that you get in London, on the other hand, has obviously no postage because you’re getting it when in the city.
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